Privacy Policy

1. Who We Are

This Privacy Policy explains how Troya Company LLP, trading as TROYA Furniture (“TROYA”, “we”, “us” or “our”), collects, uses, stores and protects personal data when you visit or interact with our website.
Data controller: Troya Company LLP
Business Identification Number (BIN): 110140015737
Registered address: 176/2 Lomova Street, Pavlodar 140013, Republic of Kazakhstan
Website: https://troyafurniture.com/
Email: kotov@troyafurniture.net
Phone: +7 (771) 013-37-74

2. Scope of This Privacy Policy

This Privacy Policy applies to personal data collected through troyafurniture.com, including when you:
  • browse our product catalogue;
  • submit a Request a Quote form;
  • submit a contact, partnership or cooperation enquiry;
  • upload project documentation or another file;
  • contact us by email, telephone or a messaging service;
  • manage your cookie preferences;
  • otherwise communicate with TROYA through the Website.
This Privacy Policy does not apply to third-party websites or services accessed through external links on the Website.

3. Personal Data We Collect

3.1. Information You Provide

Depending on how you use the Website, we may collect:
  • your full name;
  • company or organisation name;
  • job title or professional role;
  • country or location;
  • email address;
  • telephone number;
  • product names, SKUs and requested quantities;
  • project requirements and delivery information;
  • information included in your message or enquiry;
  • files, drawings, specifications or other documents you upload;
  • records of correspondence with us.
Please do not upload documents containing unnecessary personal data, sensitive personal data or information that you are not authorised to disclose.

3.2. Information Collected Automatically

When you visit the Website, we and our technical service providers may automatically collect:
  • IP address;
  • browser type and version;
  • device type and operating system;
  • screen resolution and language settings;
  • pages visited and actions performed;
  • date and time of access;
  • referring website or traffic source;
  • approximate location derived from an IP address;
  • server logs, security events and error information;
  • cookie consent choices and related preference data.

3.3. Information From Third Parties

We may receive limited information when you contact us through a third-party service such as WhatsApp or Telegram. Information processed by those services is also subject to their respective privacy policies.

4. How and Why We Use Personal Data

4.1. Enquiries and Quotations

We use your contact and project information to respond to your enquiry, identify suitable products, prepare a quotation, discuss technical requirements and take steps before entering into a contract.Legal basis: taking steps at your request before entering into a contract or performing a contract.

4.2. Business Relationship Management

We may process information to maintain communication records, manage customer and partner relationships, follow up on active enquiries and provide product or project support.Legal basis: our legitimate interest in managing and developing business relationships.

4.3. Website Operation and Security

We process limited technical information to operate the Website, protect forms against spam and automated abuse, prevent fraud, diagnose technical problems, maintain logs and secure our systems.Legal basis: our legitimate interest in maintaining a secure and functional website.

4.4. Analytics

Where you provide consent, we may use analytics technologies to understand how visitors use the Website and to improve its structure, content and performance.Legal basis: your consent.

4.5. Marketing Technologies

Where enabled and where you have provided consent, marketing technologies may be used to measure advertising campaigns or interactions with advertisements.Information submitted through an enquiry form will not be used for unrelated direct marketing unless you have consented or such use is otherwise permitted by applicable law.Legal basis: your consent.

4.6. Legal Compliance

We may process and retain information where necessary to comply with applicable law, maintain accounting or contractual records, respond to lawful requests and establish, exercise or defend legal claims.Legal basis: compliance with legal obligations and our legitimate interest in protecting our legal rights.

5. Cookies and Similar Technologies

The Website uses cookies and similar technologies. A cookie is a small text file stored on your device when you visit a website.Non-essential cookies are not activated merely because you visit the Website. They are used according to the choices made through our cookie consent banner.

5.1. Essential Cookies

Essential cookies are required for the Website to function correctly. They may be used for:
  • website and form security;
  • spam and abuse prevention;
  • remembering cookie consent preferences;
  • maintaining basic WordPress and website functionality;
  • operating features explicitly requested by the visitor.
Essential cookies cannot normally be disabled through our consent tool because the Website may not function correctly without them.

5.2. Analytics Cookies

Analytics cookies help us understand website traffic and performance. Depending on which services are enabled, they may include technologies associated with Google Analytics or Yandex Metrica.Analytics cookies are activated only after you provide consent where such consent is required.

5.3. Marketing Cookies

Marketing cookies may be used to measure advertising campaigns or interactions with advertisements. Depending on which services are enabled, they may include advertising tags, Meta Pixel or technologies deployed through a tag-management platform.Marketing cookies are activated only after you provide consent.

5.4. Functional Cookies

Functional cookies enable optional third-party features, including embedded YouTube or Vimeo videos, maps and other interactive third-party content.Where consent is required, these services are activated only after you provide it.

5.5. Cookie Consent Record

We use a cookie named pcc_consent to remember your cookie choices. Its currently configured duration is approximately 180 days, unless it is deleted earlier through your browser.

5.6. Managing Cookie Preferences

When you first visit the Website, you may:
  • accept all optional cookies;
  • reject all optional cookies;
  • choose individual cookie categories.
You may change or withdraw your consent at any time by selecting the Cookie Settings link in the footer of the Website.You may also delete or block cookies through your browser settings. Browser-level restrictions may affect some Website functionality.Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

6. Google reCAPTCHA

We may use Google reCAPTCHA to protect forms against spam, fraud and automated submissions.reCAPTCHA may process technical and interaction information, including your IP address, browser and device information, interactions with the Website, security signals and similar identifiers.This information may be transmitted to Google and processed in accordance with the Google Privacy Policy and Google Terms of Service.We use reCAPTCHA for the legitimate purpose of protecting the Website and its forms. Where applicable law requires consent for associated non-essential storage or processing, the relevant technologies will be controlled according to your cookie preferences.

7. File Uploads

Certain forms may allow you to upload project briefs, specifications, drawings or other documents.Uploaded files may be transmitted with your enquiry, stored on our hosting or email infrastructure and shared internally with personnel responsible for reviewing your request or preparing a quotation.You must ensure that you are authorised to provide each uploaded document and that it does not contain unnecessary personal, confidential or sensitive information.

8. Who We Share Personal Data With

Where reasonably necessary, personal data may be shared with:
  • website hosting providers;
  • website developers and IT support providers;
  • email and SMTP service providers;
  • cloud storage and backup providers;
  • security, anti-spam and fraud-prevention providers;
  • analytics providers where you have consented;
  • advertising providers where you have consented;
  • professional advisers, accountants and legal advisers;
  • public authorities where disclosure is legally required;
  • parties involved in a legitimate corporate restructuring, acquisition or transfer of business.
Service providers may process personal data only for the relevant purposes and subject to applicable contractual and legal obligations.We do not sell personal data.

9. International Data Transfers

TROYA Furniture operates from the Republic of Kazakhstan. If you are located in the European Economic Area, the United Kingdom or Switzerland, information submitted through the Website may be processed in Kazakhstan or another country outside your jurisdiction.Some technical service providers may also process information in other countries.Where applicable data protection law requires safeguards for an international transfer, we use an appropriate transfer mechanism, which may include:
  • an applicable adequacy decision;
  • approved Standard Contractual Clauses;
  • another legally recognised transfer mechanism;
  • additional contractual, organisational or technical safeguards.
You may contact us for more information about safeguards relevant to your personal data.

10. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.The retention period depends on the nature of the information, the status of the enquiry or project, applicable contractual requirements, legal limitation periods and accounting or regulatory obligations.In general:
  • enquiries and quotation requests are retained while they remain relevant to the potential business relationship;
  • uploaded files are retained while necessary to evaluate or perform the relevant project;
  • customer and contractual records are retained for the duration of the relationship and applicable statutory periods;
  • technical and security logs are retained for a limited period unless required for an investigation;
  • the cookie consent preference is normally retained for approximately 180 days;
  • consent and compliance records may be retained as necessary to demonstrate compliance.
Information may be retained for a longer period where required by law or necessary to establish, exercise or defend legal claims.

11. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, accidental loss, unlawful disclosure, alteration, misuse or destruction.These measures may include access controls, secure hosting, encryption in transit, software updates, backups, security monitoring and restrictions on access to personal information.No method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security.

12. Your Data Protection Rights

Depending on your location and applicable law, you may have the right to:
  • request access to your personal data;
  • request correction of inaccurate or incomplete data;
  • request deletion of your personal data;
  • request restriction of processing;
  • object to processing based on legitimate interests;
  • receive eligible data in a structured, commonly used and machine-readable format;
  • request transfer of eligible data to another controller;
  • withdraw consent at any time;
  • lodge a complaint with a competent data protection authority.
Where processing is based on consent, withdrawal does not affect processing carried out before consent was withdrawn.Where processing is based on legitimate interests, you may object to that processing. We will stop the processing unless compelling legitimate grounds apply or the processing is required for legal claims.To exercise your rights, contact sales@troyafurniture.net using the subject line Privacy Request.We may request information reasonably necessary to verify your identity before responding.If you are located in the European Economic Area, you may also lodge a complaint with the data protection supervisory authority in your country of residence, place of work or the location of the alleged infringement.

13. Automated Decision-Making

We do not use personal data submitted through the Website to make decisions based solely on automated processing that produce legal or similarly significant effects.Security and anti-spam services may automatically assess whether a form submission appears suspicious, but these tools are used only to protect the Website and its users.

14. Children’s Privacy

The Website is intended for business customers, organisations and professional users. It is not directed at children.We do not knowingly collect personal data from children. If you believe that a child has submitted personal data through the Website, please contact us so that we can review and, where appropriate, delete the information.

15. Third-Party Websites and Services

The Website may contain links to third-party websites and services, including WhatsApp, Telegram, Google services, map services, video platforms and social networks.When you follow an external link, the relevant third party may collect and process information under its own privacy policy. TROYA is not responsible for the privacy practices or content of third-party websites and services.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to the Website, service providers, technologies, business processes or applicable legal requirements.The updated version will be published on this page with a revised “Last updated” date. Material changes may also be communicated through the Website or by another appropriate method.

17. Contact Us

If you have questions about this Privacy Policy, our use of personal data or your data protection rights, please contact:
Troya Company LLP Trading as TROYA Furniture Business Identification Number (BIN): 110140015737 176/2 Lomova Street Pavlodar 140013 Republic of Kazakhstan Email: kotov@troyafurniture.net Phone: +7 (771) 013-37-74 Website:
TROYA Furniture