Terms & Conditions

These Terms & Conditions govern your access to and use of the TROYA Furniture website. By using this website, you acknowledge that you have read and understood these Terms. If you do not agree with them, please discontinue your use of the website.

1. About TROYA Furniture

This website is operated by Troya Company LLP, trading as TROYA Furniture (“TROYA”, “we”, “us” or “our”).

TROYA designs, manufactures and supplies furniture and integrated furnishing solutions for offices, educational institutions and other commercial and public spaces.

Business Identification Number (BIN): 110140015737
Registered address: 176/2 Lomova Street, Pavlodar 140013, Republic of Kazakhstan
Website: https://troyafurniture.com/
Email: Kotov@troyafurniture.com
Telephone: +7 (771) 013-37-74

2. Purpose of the Website

The Website presents information about TROYA Furniture, its products, services, manufacturing capabilities and completed projects.

Unless expressly stated otherwise, the information published on the Website is provided for general informational purposes. The Website does not constitute an online store, and submitting an enquiry, Request a Quote form or contact form does not create a binding purchase agreement.

Orders, project work, deliveries, installation and other commercial services are governed by a separate quotation, specification, order confirmation or written contract agreed between TROYA and the customer.

3. Product Information

We make reasonable efforts to ensure that product descriptions, dimensions, materials, colours, photographs and other information published on the Website are accurate and up to date.

However:

• product images are provided for illustrative purposes;
• colours and textures may vary depending on lighting, photography and screen settings;
• dimensions may be subject to reasonable manufacturing tolerances;
• materials, components and finishes may be updated or replaced;
• customised products may differ from standard catalogue images;
• certain products, finishes or configurations may not be available in every market.

Customers should confirm all essential specifications, dimensions, materials, finishes, quantities and installation requirements with a TROYA representative before placing an order.

Nothing in this section limits any mandatory consumer rights that cannot legally be excluded.

4. Errors and Updates

The Website may occasionally contain typographical errors, incomplete information or technical inaccuracies.

TROYA reserves the right to correct errors and update product descriptions, specifications, images and other Website content without prior notice.

Where Website information differs from an approved quotation, technical specification, order confirmation or signed contract, the terms of the applicable commercial document will prevail, subject to mandatory law.

5. Enquiries and Quotations

Submitting a request through the Website does not guarantee product availability, pricing, production capacity or a specific delivery date.

Any quotation provided by TROYA may be subject to:

• confirmation of project requirements;
• approval of drawings and specifications;
• availability of materials and components;
• agreed payment conditions;
• production and delivery schedules;
• separate installation or logistics requirements.

A binding agreement is created only when confirmed in writing by the authorised parties.

6. Intellectual Property

Unless otherwise stated, the Website and its contents are owned by or licensed to TROYA. This includes, where legally protected:

• texts and product descriptions;
• photographs and videos;
• product designs and visualisations;
• drawings, plans and technical materials;
• catalogues and presentations;
• graphic elements and Website design;
• trademarks, trade names and logos.

Website content may be viewed and downloaded for personal, informational and non-commercial use only.

Without prior written permission from TROYA, users may not reproduce, modify, distribute, publish, sell, commercially exploit, systematically download or use Website content to manufacture, market or promote competing products.

References and links to the Website must not create the impression that TROYA endorses or is affiliated with a third party unless written permission has been provided.

7. Acceptable Use

Users must not:

• interfere with the operation or security of the Website;
• attempt to gain unauthorised access to the Website or its systems;
• introduce viruses, malicious code or other harmful technology;
• use automated systems to extract substantial amounts of Website content;
• submit unlawful, misleading or fraudulent information through Website forms;
• use the Website in a manner that infringes third-party rights.

We may restrict access to the Website where we reasonably believe these Terms have been violated.

8. Third-Party Websites

The Website may contain links to third-party websites, maps, social networks, messaging services or other external resources.

These resources are provided for convenience. TROYA does not control and is not responsible for their content, availability, security or privacy practices. Access to third-party websites is subject to their own terms and policies.

9. Website Availability

We aim to keep the Website available and functioning correctly but cannot guarantee uninterrupted or error-free access.

The Website may be temporarily unavailable because of maintenance, technical problems, security updates or circumstances outside our reasonable control. TROYA may modify, suspend or discontinue any part of the Website without prior notice.

10. Limitation of Liability

To the maximum extent permitted by applicable law, TROYA is not responsible for indirect or consequential loss resulting solely from reliance on general information published on the Website.

Users and customers remain responsible for confirming that selected products and solutions meet their technical, functional, safety and installation requirements before entering into a contract.

Nothing in these Terms excludes or limits liability where such exclusion is prohibited by law, including liability for fraud, wilful misconduct, death or personal injury caused by negligence, or mandatory consumer rights.

11. Privacy and Personal Data

Personal data submitted through the Website is processed in accordance with our Privacy Policy and, where applicable, the cookie preferences selected through the Website.

Users should review the Privacy Policy before submitting personal information through the Website.

12. Changes to These Terms

TROYA may update these Terms to reflect changes to the Website, company operations or applicable legal requirements.

The current version will be published on this page together with its effective date. Continued use of the Website after an update constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws of the Republic of Kazakhstan, unless mandatory rules applicable to a particular user require otherwise.

If the Website is directed at consumers in the European Union or another jurisdiction, nothing in these Terms deprives those consumers of mandatory protections available under the laws of their country of residence.

14. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Our Offices

• Pavlodar: Tsiolkovsky Street 98, Pavlodar, Kazakhstan
• Almaty: Auezov Street 5, Almaty, Kazakhstan
• Astana: Turan Avenue 21/6, 1st floor, Astana, Kazakhstan